Refund policy

REFUND AND RETURNS POLICY

At Vaalbará Jewelry, each piece is selected and inspected individually before shipping, so that it reaches you in perfect condition.

RIGHT OF WITHDRAWAL — 14 DAYS

You have 14 calendar days from receipt of your order to inform us that you wish to withdraw from the purchase, without needing to give a reason.

You may open the packaging and handle the piece as far as necessary to check its nature, characteristics, size, appearance and functioning.

Opening the box or reasonably checking the jewelry does not automatically prevent its return.

Once you have communicated your withdrawal, you must return the piece without undue delay and, at the latest, within the following 14 calendar days.

For the return to be accepted and fully refunded, the piece must be sent:

• In perfect condition and without signs of continued use.
• Without scratches, deformations, dents, breakages or missing components.
• Without visible traces of cosmetics, creams, perfumes, sweat or other substances.
• With its accessories, box and original packaging, whenever possible.
• Properly protected to avoid damage during transport.

Returned pieces will be examined individually when they arrive at our facilities.

When the jewelry shows signs of use or handling beyond what is necessary to check its characteristics, we may apply a proportional reduction to the refund corresponding to the actual decrease in the value of the piece.

The direct cost of returning an item due to withdrawal is borne by the buyer.

This withdrawal policy does not affect your rights when the product is defective, arrives damaged, does not match its description or shows a lack of conformity.

REFUNDS FOR WITHDRAWAL

Once the return has been received and the condition of the piece checked, we will refund the corresponding amounts.

The refund will include, where legally applicable, the standard delivery costs initially paid. Additional costs arising from expressly choosing a more expensive delivery method than the standard shipping offered will not be refunded.

The refund will be made using the same payment method used for the purchase, unless another means that does not incur additional costs is expressly agreed.

We may withhold the refund until we have received the products or until the buyer provides sufficient proof of their return, whichever occurs first.

The refund will be made without undue delay and within the applicable legal period.

LEGAL GUARANTEE OF CONFORMITY

All Vaalbará jewelry comes with the legal guarantee of conformity applicable to consumer goods.

Where Spanish regulations apply, Vaalbará will be liable for any lack of conformity that becomes apparent within three years of the delivery of the product. In sales made to other countries, the mandatory rights corresponding to the consumer under the applicable regulations will also be respected.

If a piece has a manufacturing defect, does not match its description or suffers deterioration arising from a lack of conformity, write to us so that we can review the case.

Where applicable, the repair, replacement, price reduction, refund or other corrective measure will be carried out at no cost to the buyer, including the costs necessary to process the solution.

The legal guarantee does not cover damage caused exclusively by accidents, knocks, pulls, crushing, loss of the piece, repairs or modifications made by third parties, or use incompatible with the nature of the product.

VAALBARÁ COLOR AND OXIDATION COMMITMENT

Our jewelry is designed to accompany you during everyday use and to withstand regular contact with water.

If a piece rusts, darkens or shows an abnormal loss of color during everyday use or through regular contact with water, write to us.

We will review the case and, when the deterioration is not the result of knocks, intense abrasion, aggressive chemical products, external modifications or other accidental damage, we will replace the piece.

This Color and Oxidation Commitment is not limited to the first two months from purchase.

To assess each incident, we may request clear photographs of the jewelry and information about the circumstances in which the deterioration appeared.

ADDITIONAL COVERAGE FOR THE PVD FINISH — 2 MONTHS

In addition to the legal guarantee and the Vaalbará Color and Oxidation Commitment, we offer additional two-month commercial coverage for pieces with an 18-carat gold PVD finish.

During the first two months from receipt of the order, this coverage includes:

• Premature or abnormal deterioration of the finish.
• Small accidental surface damage caused by light knocks or rubbing.
• Alterations affecting only the outer layer or the color of the piece.

If any of these circumstances occur during the first two months:

• Write to us attaching clear photographs of the piece.
• We will review the circumstances and the type of damage.
• Where applicable, we will send a new piece at no cost and cover the necessary expenses.
• If the same model is no longer available, we will offer an equivalent piece, an alternative of the same value or the appropriate solution.

This additional two-month coverage does not limit the legal guarantee or the Vaalbará Color and Oxidation Commitment.

ACCIDENTAL DAMAGE NOT COVERED

Except for the surface coverage of the PVD finish during the first two months, damage caused by the following is not covered:

• Hard knocks or repeated impacts.
• Crushing, deformation or excessive pressure.
• Pulls, snags or accidental breakages.
• Deep scratches or intense abrasion.
• Loss or misplacement of the piece or any of its components.
• Repairs, modifications or handling carried out by third parties.
• Falling of stones, crystals, pearls, pendants or other elements when there are signs of a knock, pull, crushing or impact.
• Damage caused during activities that subject the jewelry to intense and repeated knocks or friction.

If a stone, crystal, pearl, clasp or component comes loose without the piece having suffered knocks, pulls or external damage, we will study the case as a possible lack of conformity or manufacturing defect.

PRODUCTS RECEIVED DAMAGED OR INCORRECT

If you receive a piece that is damaged, defective or different from the one ordered, contact us as soon as possible.

In these cases, Vaalbará will cover the necessary expenses to review and resolve the issue where applicable.

We recommend that you keep the box and packaging and send us photographs of the product and the package received.

HOW TO START A RETURN OR CLAIM

Write to us at info@vaalbarajewelry.com indicating:

• Your name.
• The order number.
• The reason for the request.
• The pieces you wish to return or claim.
• Clear photographs in the case of a defect, deterioration or damage.
• A brief explanation of what happened and when you noticed the problem.

Do not send any return without contacting us first, as we need to provide you with the instructions and the corresponding return address.

You can also contact us initially through our social media, although email is our official and fastest channel for managing returns, warranties and incidents.